Shipping & Delivery

Last Updated: June 28, 2026

ORDER DELIVERY TIME

Order delivery time = Processing time + Shipping time

PROCESSING TIME

We process orders from Monday to Friday.

All our products are in stock and ready to ship.

Orders are prepared and processed within 3–5 business days after purchase.

Your order will be shipped on the business day immediately following the completion of processing.

SHIPPING TIME

Standard Shipping: 7 business days after processing is complete.

Total Delivery Time:

Standard orders: 10–12 business days total (3–5 processing + 7 shipping).

Peak season: 14–16 business days total (up to 7 processing + 7 shipping).

Please be patient and wait for updates on logistics information.

IMPORTANT DELIVERY NOTES

These are estimated delivery times and not guaranteed dates. Delivery may be affected by:

High order volume during peak seasons (e.g., Holidays, Sales).

Customs clearance procedures for international orders.

Carrier operational delays.

Incomplete or incorrect delivery information provided at checkout.

Weather conditions or extreme circumstances.

SHIPPING COSTS & CARRIERS

Costs: Shipping fees vary by destination and are calculated at checkout based on package weight and order value.

Carriers: Your order may be delivered by your local postal service or a professional courier. The specific carrier will be identified in your shipping confirmation email.

DELIVERY ADDRESS REQUIREMENTS

Please ensure all delivery information is accurate. Incorrect or incomplete information may lead to significant delays. We are not responsible for delivery failures resulting from invalid address details provided by the customer.

DELIVERY PROCESS & TRACKING

1.Process: If you are unavailable during delivery, the carrier may leave a notice with instructions for collection or redelivery.

2.Unclaimed Packages: If a package is not collected within the carrier’s holding period and is returned to us, a refund will be issued minus all associated shipping costs (including return shipping).

3.Tracking: Once your order is dispatched, you will receive a tracking number. If you do not receive tracking updates within 5 business days, please contact us at office@foterwa.com with your order number.

DELIVERY ISSUES

Package Not Received: If tracking displays "Delivered" but you have not received it, please check with neighbors, building reception, or verify the delivery address. If missing after 48 hours, contact the carrier and notify us at office@foterwa.com.

Damaged/Wrong Items: Please inspect your package upon arrival. If the item is damaged or incorrect, contact us within 7 days of delivery with your order number and clear photos of the issue.

CONTACT US

If you have any shipping questions, please feel free to reach out:

Company Name: Trevano Solutions S.R.L.

Email: office@foterwa.com

Subject: "Shipping Inquiry - Order #[YOUR ORDER NUMBER]"

Response Time: Within 24–48 hours.